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To prepare for the Salesforce Certified Administrator exam, you need to have a deep understanding of Salesforce administration and its related concepts. You can use various resources, such as study guides, training courses, practice exams, and online communities, to enhance your knowledge and skills. Additionally, you can gain hands-on experience by working on real-world projects or participating in Salesforce-related events and activities. By utilizing these resources effectively, you can increase your chances of passing the exam and achieving your certification.

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Achieving the Salesforce Certified Administrator certification can provide numerous benefits to professionals in the field. It can increase their job opportunities, enhance their earning potential, and demonstrate their commitment to their profession. Salesforce Certified Administrator certification can also provide a competitive edge in the job market, as it is recognized by many employers as a sign of expertise and proficiency in Salesforce administration.

Salesforce Certified Administrator Sample Questions (Q67-Q72):

NEW QUESTION # 67
The administrator at Ursa Major Solar imported records into an object by mistake.
Which two tools should be used to undo this import?
Choose 2 answers

A. Data Import Wizard
B. Weekly Data Export
C. Mass Delete Records
D. Data Loader

Answer: C,D

Explanation:
Explanation
Mass delete records and data loader are two tools that can be used by Ursa Major Solar administrator undo import records into object mistake. Mass delete records tool allows administrators delete large numbers records meet certain criteria once setup interface; it can used undo import records into object mistake selecting records imported mistake deleting them mass delete records tool setup interface Data loader tool allows administrators import export delete large numbers records using CSV files command line interface API calls; it can used undo import records into object mistake using CSV file contains IDs records imported mistake deleting them data loader tool command line interface API calls Weekly data export data import wizard are not tools undo import records into object mistake because they either export import records but not delete them.
References: https://help.salesforce.com/s/articleView?id=sf.admin_massdelete.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.data_loader.htm&type=5

NEW QUESTION # 68
DreamHouse Realty regularly processes customer requests for warranty work and would like to offer customers a self-serve option to generate cases.
Which two solutions should an administrator use to meet this request?
Choose 2 answers

A. Email-to-Case
B. Case Escalation
C. Case Queues
D. Web-to-Case

Answer: A,D

Explanation:
Explanation
Web-to-Case and Email-to-Case are two solutions that allow customers to create cases from a web form or an email. Web-to-Case generates HTML code for a web form that you can place on your website. Email-to-Case converts incoming emails into cases.
References: https://help.salesforce.com/s/articleView?id=sf.customizesupport_web_to_case.htm&type=5
https://help.salesforce.com/s/articleView?id=sf.customizesupport_email_to_case.htm&type=5

NEW QUESTION # 69
Cloud Kicks needs to change the owner of a case when it has been open for more than 7 days.
How should the administrator complete this requirement?

A. Auto - Response Rules
B. Assignment Rule
C. Escalation Rule
D. Validation Rule

Answer: B

NEW QUESTION # 70
Which tool should an administrator use to review recent configuration changes made in their org?

A. Field History Tracking
B. Debug logs
C. Critical Updates
D. Setup Audit Trail

Answer: D

Explanation:
Explanation
Setup audit trail is a tool thatallows administrators to review recent configuration changes made in their org. It shows a list of up to 180 days of setup changes made by anyone in the org, including the date, time, user, and type of change. It can help administrators track who made whatchanges and when, and troubleshoot any issues caused by configuration changes. Critical updates are notifications that inform administrators of new features or enhancements that may impact their org; they do not show configuration changes made by users. Debug logs are records of database operations, system processes, and errors that occur when executing a transaction or running unit tests; they do not show configuration changes made by users either. Field history tracking is a feature that allows administrators to track changes to the values of certain fields on records; it does not show configuration changes made in setup.
References:https://help.salesforce.com/s/articleView?id=sf.monitorsetup.htm&type=5

NEW QUESTION # 71
An administrator supporting a global team of salesforce users has been asked to configure company settings.
Choose 2 options

A. Default Language
B. Login Hours
C. Password Policy
D. Currency Locale

Answer: A,D

Explanation:
Explanation
Currency locale and default language are two of the company settings that an administrator can configure in Salesforce. Currency locale determines howcurrency amounts are formatted and displayed in reports and other places. Default language determines the language used for labels, buttons, tabs, and other elements in Salesforce. References:
https://help.salesforce.com/s/articleView?id=sf.admin_supported_currencies.htm&type=5https://help.salesforce.

NEW QUESTION # 72
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